Contact

Last updated: June 28, 2025

Please feel free to contact us regarding questions, requests, technical support, and other matters related to Flow Reading Tool. Your feedback is invaluable for improving and developing our service.

Contact Methods

Email Contact

Most reliable method for detailed support

info@silverarcs.com

Contact Form

Submit through the form below

Available 24/7

Response Times

  • Business Hours: Weekdays 9:00-18:00 (excluding weekends and holidays)
  • Email Response: Usually within 24-48 hours
  • Emergency: Security-related issues and service failures receive priority response
  • Holiday Response: Responses may be delayed during year-end/New Year holidays and Golden Week

Contact Form

Handling of Personal Information

Personal information entered in the contact form will be used only for responding to inquiries and service improvement, and will be appropriately managed. For details, please refer to our Privacy Policy.

Frequently Asked Questions

What file formats are supported?
Currently, we support TXT (text files), MD (Markdown files), and DOCX (Microsoft Word documents). We are considering support for PDF and EPUB formats.
Is there a file size limit?
Currently, you can upload files up to 10MB. If you need to upload larger files, please contact us.
Are uploaded files saved?
No, for security and privacy protection, uploaded files are immediately deleted after processing completion. They are never saved on the server.
Is commercial use allowed?
Personal commercial use is permitted, but please consult us in advance for large-scale corporate use or resale. Please refer to our Terms of Service for details.
Can I use it on mobile devices?
Yes, you can use it on smartphones and tablets. Our responsive design provides an optimized display for your device.
Is account registration required?
Currently, you can use the service without account registration. We plan to provide account functionality for progress saving and personal settings in the future.

Technical Support

For technical issues or support needs, providing the following information will help us provide faster and more accurate support:

Required Information

  • Browser Information: Browser name and version you're using
  • OS Information: Operating system (Windows, Mac, Android, etc.)
  • Device Information: Desktop, smartphone, or tablet
  • Error Details: Error messages displayed (screenshots recommended)
  • Steps to Reproduce: The sequence of actions leading to the problem
  • File Information: Format and size of the file that caused the issue

Business and Corporate Use

If you are considering use by corporations or organizations, please feel free to consult us about the following:

  • Technical support for large-scale use
  • Possibilities for customization or API provision
  • Compliance with security requirements
  • Implementation support and training
  • License agreements and pricing structures

Operating Company Information

Company Name
SilverArcs LLC
Representative Member
Keiichi Kawakami

Feedback Request

We Want to Hear From You

To make Flow Reading Tool a better service, please share your opinions and feedback:

  • Comments on usability and features
  • New feature requests
  • Use cases and application examples
  • Suggestions for improvements or issues
  • Aspects you would recommend to other users

Your feedback will be shared with our entire development team and used to improve our service.

Security Reports

If you discover security vulnerabilities or issues, please contact info@silverarcs.com with "Security Report" in the subject line, separate from general inquiries. We will investigate responsibly and take appropriate action.